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How jaga22 Handles Your Personal Data

Your account data — including the wallet details you use with DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay payment data protectedAccount access secured with OTP verificationData requests handled via live supportCookies managed through account settingsAvailable where local law permits
jaga22 How jaga22 Handles Your Personal Data
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How We Protect and Manage Your Information

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. This applies whether you access via mobile browser or desktop, and cannot be bypassed from account settings.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie categories through the privacy panel in your account at any time.

Data Retention

Payment transaction records linked to DANA, OVO, and GoPay transfers are retained for the period required under applicable financial regulations. Non-essential session data is purged on a rolling schedule.

Requesting Changes

To correct, export, or request deletion of your personal data, contact us via live chat with your account ID ready. We verify identity before processing any data change to prevent unauthorised requests.

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How to Reach Us About Your Data

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Available around the clock for data access requests, correction queries, and account privacy concerns.

Email Support

Send a written data request to our support email address listed in your account settings. We aim to respond within one business day and will confirm receipt immediately.

Account Settings

Some privacy controls — including cookie preferences and marketing communication opt-outs — are managed directly inside your account settings panel without needing to contact support.

Your Privacy Questions Answered

We collect your account credentials (stored as a hash, never plain text), your registered mobile number for OTP, and the wallet identifiers you use when depositing via DANA, OVO, or GoPay.

We do not sell your personal data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with fraud-detection services to protect your account.

Open a live chat from your account dashboard and ask for a data summary. Have your account ID ready. We verify your identity first, then process the request and respond within one business day.

Yes. Contact support via live chat or email with a deletion request. Note that transaction records required for financial compliance are retained for the legally required period even after account closure.

Session cookies keep you logged in; analytics cookies help us improve the lobby. You can turn off non-essential cookies in the privacy panel inside your account settings without affecting core account functions.

No. We never store your e-wallet PIN or password. We record only the transaction reference and timestamp returned by the payment provider after your transfer is confirmed on their side.